Privacy Policy

1. Who We Are

Impact (Impact Lighting, Audio and Video) is an event production company based in the San Francisco Bay Area. This Privacy Policy explains what information we collect when you visit impactsf.com or contact us, how we use it, and the choices you have. It applies to this website and our related sales and marketing communications.

2. Information We Collect

We collect information you give us directly, such as your name, email address, phone number, company, event details, and anything else you include when you request a quote, subscribe, or contact us. We also automatically collect technical information when you browse the site, including your IP address, browser and device type, the pages you view, and how you arrived, through cookies and similar technologies.

3. Forms and CRM

When you submit a form on our site, the information is stored in our customer relationship management system, HubSpot, so our team can respond and manage your inquiry. We use it to reply to you, prepare quotes, and follow up about your event. We do not sell this information.

4. Cookies, Analytics and Advertising

We use cookies and similar technologies to run the site, remember your preferences, and understand how the site is used. We use Google Analytics to measure traffic and improve the site. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out tools. If we introduce advertising in the future, we will update this policy.

5. Call Tracking

If you call a phone number listed on our site, we may use call-tracking services to record which marketing source led to the call. Where a call is recorded, we disclose it at the start of the call as required by California law.

6. How We Use Your Information

We use the information we collect to respond to your inquiries and provide quotes, deliver and improve our services, send information you have requested, operate and secure the website, and meet our legal and business obligations. We may send marketing communications about Impact, and you can opt out at any time using the unsubscribe link or by contacting us.

7. How We Share Information

We do not sell your personal information. We share it only with service providers that help us operate, such as our CRM, email, analytics, and hosting providers, under agreements that require them to protect it. We may also share information when required by law or to protect our rights. Impact and our sister company, Standard Event Rentals, may coordinate on events for which you have engaged both companies.

8. Data Retention

We keep your information for as long as needed to respond to you, provide our services, and meet legal, tax, and accounting requirements. When it is no longer needed, we delete or de-identify it.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of it, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us using the details below. We will not discriminate against you for exercising these rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date on this page, and significant changes will be posted here.

11. Contact Us

Questions about this policy or your information? Email eventsolutions@impactsf.com, call 510.232.5723, or write to Impact, 30955 San Antonio St, Hayward, CA 94544.

For questions or data requests, call +1 (510) 232-5723 or email eventsolutions@impactsf.com, or write to Impact, 30955 San Antonio St, Hayward, CA 94544.